BIZRULES | RuleMap | RedFlagRulez | Visible Knowledge | Knowledgebase | Blog | BRxG | Agility Alliance | Free Newsletter

Splash Page > Home > Expert Advice  Advice for Beginners  Advice for Business  Advice for IT  Presentations

Advice for Beginners

If you are just getting started with business rules management, rule engines, and rulebased systems, here's what you need to know:

5 minute Executive Briefings

Who are the Subject Matter Experts and Super Experts in your company?
New Power for Management
Rules for CEOs
BRE Family Tree
The Rules Revolution
Who uses business rule engines?
Who benefits from rule-based systems?
 
Do you face these challenges?
Are you really ready for business rules?
Challenges facing business today
Challenges facing IT today
 
Still not Convinced?
Rules are not for everyone
If not rules then what else instead?
Do you need Enterprise Architecture?

BIZRULES

BIZRULES helps companies get started using rules. We can help you move from the business rules idea stage to the action stage.

Our full range of training, consulting, and rule harvesting services and turnkey solutions help companies redesign and automate rules and processes.

Contact us or call 972-987-1685 to discuss your situation and how we can help.

 

Who are the Subject Matter Experts and   Super Experts in your company? (FAQ #18)

Every company has Subject Matter Experts (SMEs). But great companies also have what we call Super Experts.
 
You know who your Super Experts are: The firefighters who get called in when everything breaks, blows up, or no one else knows what to do.

Super Experts are the people that even the Subject Matter Experts call when they need help making a decision. They are the people that lead executives to seriously wonder, "what do we do if Peter gets hit by a truck?". Super Experts are the "brains" behind key, complex, and high-value decisions.

Subject Matter Experts

Subject Matter Experts are the people who make a lot of decisions in a little bit of time. These are microdecisions. SMEs seem to know a lot about a few very complex topics.

SMEs could easily make hundreds or thousands of microdecisions in a day. Yet each decision is a crucial step in a larger process, such as building a product, making a sale, or taking a reservation. And each microdecision is crucial: A mistake at any point in the process will make the entire entire product, service or process defective.

Super Experts

Super Experts are the rare individuals who solve the toughest problems in the company. They routinely make complex decisions, and they make it look easy.

I'm talking about bottom line decisions... million dollar decisions.

Their phone is constantly ringing. A Super Expert is the only one in the company who has the knowledge, experience, and expertise to make the right decision every time. Instead of making a hundred microdecisions a day, the Super Expert worries about making one big decision. Super Experts seem to know everything about lots of topics.

Super Experts may only make one decision a day. They may take a few days, or even weeks, to make an final decision. But each decision can save the company millions of dollars. Each decision can determine how thousands of transactions will be handled, and how millions or dollars will recorded in the books.

The Bottom Line

If you are going to work on a knowledge management or business rules management project, the first thing you need to do is identify who the true Subject Matter Experts and Super Experts are. You need to work with and elicit knowledge from both types of experts in order to succeed.

 

BIZRULES is a registered trademark | Copyright 1999-2012 BIZRULES. All rights reserved | e-email Sales2012@BizRules.com or contact us. Revised 06/2012

     

Need to Prevent Brain Drain   and Retain Knowledge?

 

Join our mailing list and signup for free BIZRULES ADVISOR newsletter
Email:
Locations of visitors to this page