KNOWLEDGE

Experience leading and working on strategic digitization projects for A Fortune 10 Company, ExxonMobil, IBM, EDS, Pepsi, Burger King, and Royal Caribbean Cruise Lines.

Functional experience in IT, Finance, Tax, Accounting, Legal, Marketing, Sales, Supply, and Audit.

Industry experience in Cruise/Travel, Manufacturing, Insurance, Pension, Soft-Drink/Bottling, Fast-Food Quick-Service Franchise, Fleet Leasing, Oil/Lubricant, Energy, EH&S, and IT Consulting.

Government experience with Health & Welfare (Canada Social Security), Individual Income Tax Submission Processing (US IRS / Form 1040).

Experience with automated legacy application modernization and business systems modernization.

Strong understanding of the key challenges facing competitive, global businesses today: compliance, reducing IT costs, quality, agility, time to market, downsizing, offshoring/outsourcing, privacy, retaining & digitizing knowledge, preventing business mistakes, and minimizing legal & financial risks.

Speaker and author on Customer Relationship Management (CRM), Business Process Management (BPM), Business Rules Management (BRM), and Knowledge Management (KM).